Mobotix S74: High-End Multitasking in Video Technology By: Bruce G. Kreeger Four Flexible Modules Combined in a Single Camera More security. More perspectives. More possibilities. No MOBOTIX camera has ever been this flexible before – with up to four modules. Designed to meet a range of requirements and tackle a variety of tasks. The MOBOTIX …
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Five Contact Center Trends in 2021 By: Dan Barraclough Despite everything that happened in 2020, contact centers remain a vitally important way for businesses to connect with customers. However, things are changing. Technologies are advancing, communication trends are shifting, and customers are more demanding than ever before. To ensure your business does not fall …
3CX V18 Alpha 4: App Auto Selects Best Codec V18 Alpha 4 is out now! Here is what you can expect to find: Set the default codec to use when the App is on the mobile network or WiFi. This allows you to automatically use a better-quality codec when on WiFi (G711) and a …
Real Time Crime with MOBOTIX Cameras Real Time Crime (RTC) was established by the Westchester County Police Department and its partners in 2017, aiming to unify collaboration across the county’s 40+ police departments. RTC’s arsenal includes a combination of surveillance, machine learning analytics, license plate recognition (LPR), and shared police databases. One of the largest …
What is a Public-Safety Answering Point or PSAP? By: Bruce G. Kreeger A public-safety answering point (PSAP), sometimes called “public-safety access point” is a call center where emergency calls (like police, fire brigade, ambulance) initiated by any mobile or landline subscriber are terminated. It can also happen that when 112 is dialed in then a …
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VoIP for Business: Why It Makes Sense Voice over Internet Protocol phone systems make good sense for small businesses. In fact, recent research states that more than one-third of all businesses are now using a VoIP phone system, with the vast majority of those being businesses with less than 50 employees. With VoIP, voice data …
VOIP is Making Everyone More Productive Communication is essential for success of any business. Technologies that promise to enhance the method in which people communicate in a business environment have always found quick adoption among enterprises. VoIP, because of the great transformation it has brought to the business communications arena, has managed no differently. VoIP …
Tips to Drive More Sales using Contact Center Solutions Part 3 Â Offer Helpful Recommendations Your customers are looking for a solution to their problems, and they often appreciate recommendations for products and services that can help. After all, selling is all about demonstrating benefits, not features, which leaves your customers feeling much more positive …
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